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Webinar - Difficult Conversations
This webinar provides guidance on how to manage difficult conversations in the workplace.
Webinar - Managing Poor Performance
This webinar provides guidance on how to manage poor performance in the workplace.
Webinar - Supporting Mental Health in the Workplace
This webinar offers guidance on how to manage mental health issues in the workplace.
Webinar - Hybrid Working
This webinar provides an overview to employers considering introducing hybrid working in their organisation. It complements the Labour Relations Agency ‘Practical Guide to Hybrid Working’, available to view or download free from our website.
Labour Relations Agency (Customer Standards of Service March 2024)
You can access the Labour Relations Agency's Customer Standards of Service by clicking on the link below
Respectful Conversations Podcast and Guide
Our 'Respectful Conversations' podcast has been produced in partnership with Diversity Mark to support employers who want to encourage respectful conversations at work.
This is the third podcast in our Challenging Workplaces series.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Labour Relations Agency Corporate Plan 2017-2021
This Corporate Plan covers the four-year period from April 2017 to March 2021. It sets out how the Agency intends to contribute to the effectiveness of the Northern Ireland labour market through the delivery of high quality employment relations services.
Labour Relations Agency Customer Charter
This publication explains the standards you can expect from us when you use any of our services.
We want to hear what you think of our Charter and our services. This document also tells you how to provide feedback to us.
Webinar - Basic Employment Rights for Young People
This short webinar provides a whistle-stop tour of basic employment rights relevant to young people starting out on their employment journey.