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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Audit & Risk Assurance Committee minutes June 2020
June 2020
Audit & Risk Assurance Committee Minutes June 2021
June 2021
Finance & Personnel Sub-Committee Minutes June 2021
June 2021
Audit & Risk Assurance Committee minutes June 2018
June 2018
Audit & Risk Assurance Committee minutes June 2019
June 2019
Finance & Personnel Sub-Committee Minutes June 2019
June 2019