Search Results
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Contracts of employment
Employers must provide a contract of employment which sets out the terms and conditions of employment.
Equality statement
The Labour Relations Agency fully supports the elimination of all forms of discrimination in employment.
Types of employment status
There are different types of employment status, including agency workers, apprentices, piece workers, posted workers and young workers. Further information on each is provided below.
Annual Review of Employment Law - 2020
This page provides the narrative and video links (to part 1 and part 2) of our Annual Review of Employment Law 2020, which has been delivered through a number of partnership events, by our Director of Employment Relations Services, Mark McAllister.
Who we are
The Labour Relations Agency (the Agency) was established in 1976 with responsibility for promoting the improvement of employment relations in Northern Ireland. It is independent and publicly funded.
Statistics Hub
The Labour Relations Agency produces a wide range of statistics in the course of its service delivery. We believe that a lot of the information we hold may be of interest to a range of individuals, including researchers and students, and groups including trade unions and employer organisations.
So when releasing statistics we choose those which we think are of wide interest.
Steps to resolve
When there is an issue in the workplace, employers and employees have a number of options and steps they can take to resolve it, ranging from informal conversations to formal processes and procedures.
Who is an employee?
There are differences between ‘employees’, ‘workers’ and ‘contractors’. These differences in status can affect rights and responsibilities in the workplace.
About the Labour Relations Agency
We provide a free, impartial and confidential employment relations service to those engaged in industry, commerce and the public services. Our services include the provision of advice on good employment practices and assistance with the development and implementation of employment policies and procedures. We are also active in resolving disputes through our conciliation, mediation and arbitration services.