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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Governance
Information relating to how we are organised
Board/SLT Register of Interests
Find information about interests of our board and senior leadership team
Latest News
Keep up to date with the latest in employment relations in Northern Ireland
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LRA (Labour Relations Agency) Privacy Policy
2016-Present
Index of employment-related statute (Acts and Orders) 2016-Present