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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
The Employment Act (Northern Ireland) 2016 (Commencement No. 3) Order (Northern Ireland) 2020
This Order brings into operation certain provisions of the Employment Act (Northern Ireland) 2016 on 27th January 2020.
Article 2(a) to (e) commence provisions on early conciliation of employment disputes.
Article 2(f) commences the provision which places an obligation on the Department to review early conciliation.
Article 2(g) and (h) commences the provisions that permits the Department to make regulations which provide that the members of the panel of chairmen of industrial tribunals and Fair Employment Tribunal may be referred to as employment judges.
Article 2(i) commences the provision which prohibits the Labour Relations Agency, or persons appointed by the Agency, from releasing information relating to a worker, employer of a worker, or a trade union, that they hold in the course of performing their functions.
Article 2(j) corrects a small number of references in the Social Security Contributions and Benefits (Northern Ireland) Act 1992, dealing with statutory shared parental pay, which were introduced by the Work and Families Act (Northern Ireland) 2015
Article 2(k) updates legislative references in Schedules 2 and 4 to the Employment (Northern Ireland) Order 2003.
Article 2(l) and (o) gives effect to the dispute resolution repeals in Schedule 3 of the Act.
Article 2(m) and (n) gives effect to Schedules 1 and 2, which respectively, make minor and consequential amendments to existing legislation, and set out how the relevant time limits for bringing a claim will be extended where necessary to provide sufficient time for early conciliation to take place and to ensure that the claimant is not disadvantaged.
No 119 The Social Security Benefits Up-rating Order (Northern Ireland) 2011
This Order, one of a series of statutory rules relating to the annual uprating, provides for the rates of social security benefits, pensions and allowances from April 2011 (various dates from 3rd-14th April).
No. 56 The Social Security Benefits Up-rating Order (Northern Ireland) 2017
This Order, one of a series of statutory rules relating to the annual up-rating of social security benefits provides for the rates of certain social security benefits, pensions and allowances from various dates in early April 2017.
386 Working Time Regulations (Northern Ireland) 1998
The Regulations implement a European Directive relevant to working time which cover an array of matters including the following: maximum average weekly working time, average normal hours of night workers, health assessments for night workers, rest breaks, records, weekly rest, paid annual leave, exemptions, right to take a claim to Industrial Tribunals and so on.
No 1894 The National Minimum Wage Regulations 1999 (Amendment) Regulations 2008
These Regulations amend the 1999 Regulations by making some technical changes to wording but also changes the principal rates (commencing in October 2008) from £5.52 up to £5.73, (18-21 yr old rate) – will increase from £4.60 to £4.77, and those below 18 will see the rate increase from £3.40 to £3.53. Other changes in the Regulations relate to how a worker qualifies for NMW when on certain government schemes, the position regarding work trials, applicable accommodation values (£4.46) and so on.
No 85 The Employers Liability (Compulsory Insurance) (Amendment) Regulations (Northern Ireland) 2009
These Regulations (from 1/4/09) amend the 1999 Regulations of the same name and detail things such as amendments and additions to the list of bodies exempted under the Regulations.
10X REASONS (AND MORE) FOR GOOD EMPLOYMENT RELATIONS – A CONFERENCE
On Thursday 23 February 2023, we hosted our “10X Reasons and More for Good Employment Relations in NI” conference at Titanic Belfast.
This major stakeholder conference brought together employers, HR professionals, trade unionists and others to explore how we create a framework of best practice that will help turn the vision for a 10X economy into a reality through good employment relations.
Included on this page are some of the highlights of the event
No. 1902 The National Minimum Wage Regulations (1999) Amendment Regulations (2009)
These Regulations amend the 1999 Regulations as of 1/10/09. The regulations amend the NMW rates which now stand at - £5.80 for the principal rate (22 years old +), £4.83 for the 18-21 yr old rate and £3.57 for those who are between compulsory school leaving age and 18.