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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
No 133 The Statutory Paternity Pay, Statutory Adoption Pay and Statutory Shared Parental Pay (Amendment) Regulations (Northern Ireland) 2016
These Regulations amend the Statutory Paternity Pay and Statutory Adoption Pay (General) Regulations (Northern Ireland) 2002 and the Statutory Shared Parental Pay (General) Regulations (Northern Ireland) 2015.
The Statutory Paternity Pay, Statutory Adoption Pay and Statutory Shared Parental Pay (Normal Weekly Earnings etc.) (Coronavirus) (Amendment) Regulations (Northern Ireland) 2020
These changes to regulations mean that people who are entitled to Statutory Maternity Pay, Statutory Paternity Pay, Statutory Adoption Pay and Statutory Shared Parental Pay will not be disadvantaged if they are furloughed.
The Social Security (Medical Evidence) and Statutory Sick Pay (Medical Evidence) (Amendment) Regulations (Northern Ireland) 2022
Changes to the legislation around fit notes from doctors. Removes the need for a fit note to be presented in ink. change live from 6/4/22.
No 92 The Statutory Paternity Pay and Statutory Adoption Pay (Parental Orders and Prospective Adopters) Regulations (Northern Ireland) 2015
These Regulations modify and amend the Statutory Paternity Pay and Statutory Adoption Pay (General) Regulations (Northern Ireland) 2002 (“the 2002 Pay Regulations”) so that those regulations extend coverage to groups of people.
No. 132 Statutory Paternity Pay and Statutory Adoption Pay (Amendment) Regulations (Northern Ireland) 2004
These Regulations amend provisions in three statutory instruments relating to statutory paternity pay and statutory adoption pay. Amongst other things the Regulations address: entitlement, amendments, modifications, ‘partner’, the relevant week, adoption from overseas and relevant week.
No. 40 The Social Security Benefits Up-rating Order (Northern Ireland) 2020
This Order alters the rates and amounts of certain social security benefits and other sums from a variety of dates in early April 2020. In relation to employment the rates in these regulations cover - Statutory Sick Pay, Maternity Pay, Paternity pay and Parental pay.
Hours and pay
The hours we work and the pay we receive for that work are two key factors when it comes to job satisfaction, feeling fulfilled, challenged and rewarded. It is important that record keeping systems are robust, policies and communication about breaks and benefits are clear, and that people know their rights and responsibilities.
159 The Statutory Sick Pay and Statutory Maternity Pay (Decisions) Regulations (Northern Ireland) 1999
These Regulations provide for the determination of issues, such as submission to Board of Inland Revenue, in the context of Statutory Sick and Statutory Maternity Pay.
The Maternity Allowance and Statutory Maternity Pay (Normal Weekly Earnings etc.) (Coronavirus) (Amendment) Regulations (Northern Ireland) 2020
These changes to regulations mean that people who are entitled to Statutory Maternity Pay, Statutory Paternity Pay, Statutory Adoption Pay and Statutory Shared Parental Pay will not be disadvantaged if they are furloughed.