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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
No. 571 (C. 39) The Employment Relations (2004 Order) (Commencement No.4 and Transitional Provisions) Order (Northern Ireland) 2005
This is the final implementation order for the Employment Relations (NI) Order 2004 and essentially it brings into effect, as of 8/1/06 the remaining matters not implemented by the previous three commencement orders.
Pay and wages
Employees and workers receive some form of payment in return for the work they do.
No. 53 The Flexible Working (Eligibility, Complaints and Remedies) (Amendments) Regulations (Northern Ireland) 2007
These regulations amend the 2003 regulations of the same name by extending the right to request flexible working to employees who care for certain adult relatives. The Regulations come into effect on 06/04/07.
No 277 The Additional Statutory Paternity Pay (General) (Amendment) Regulations Northern Ireland 2011
These Regulations, operational from 14/8/11, amend the Additional Statutory Paternity Pay (General) Regulations (Northern Ireland) 2010 (“the Principal Regulations”) to correct a drafting error in regulation 14 of those Regulations.
The Employment Act (Northern Ireland) 2016 (Commencement No. 3) Order (Northern Ireland) 2020
This Order brings into operation certain provisions of the Employment Act (Northern Ireland) 2016 on 27th January 2020.
Article 2(a) to (e) commence provisions on early conciliation of employment disputes.
Article 2(f) commences the provision which places an obligation on the Department to review early conciliation.
Article 2(g) and (h) commences the provisions that permits the Department to make regulations which provide that the members of the panel of chairmen of industrial tribunals and Fair Employment Tribunal may be referred to as employment judges.
Article 2(i) commences the provision which prohibits the Labour Relations Agency, or persons appointed by the Agency, from releasing information relating to a worker, employer of a worker, or a trade union, that they hold in the course of performing their functions.
Article 2(j) corrects a small number of references in the Social Security Contributions and Benefits (Northern Ireland) Act 1992, dealing with statutory shared parental pay, which were introduced by the Work and Families Act (Northern Ireland) 2015
Article 2(k) updates legislative references in Schedules 2 and 4 to the Employment (Northern Ireland) Order 2003.
Article 2(l) and (o) gives effect to the dispute resolution repeals in Schedule 3 of the Act.
Article 2(m) and (n) gives effect to Schedules 1 and 2, which respectively, make minor and consequential amendments to existing legislation, and set out how the relevant time limits for bringing a claim will be extended where necessary to provide sufficient time for early conciliation to take place and to ensure that the claimant is not disadvantaged.
No 174 The Rehabilitation of Offenders (Exceptions) (Amendment) (No. 2) Order (Northern Ireland) 2014
This Order comes into operation on 1/8/14 and amends the Rehabilitation of Offenders (Exceptions) Order 1979.
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36 (2) Industrial Tribunals (1996 Order) (Commencement) Order (Northern Ireland) 1997
This Order relates to Article 14 of the 1996 Order relevant to offences for breaching Industrial Tribunal Orders restricting publicity in disability discrimination cases.
273 (14) Race Relations (1997 Order) (Commencement) Order (Northern Ireland) 1997
This Order stipulates two dates for when the 1997 Order will come into effect:
598 Unfair Arbitration Agreements (Specified Amendment) Order (Northern Ireland) 1996
This Order specified the amount of £3,000 for the purposes of S.91 of the Arbitration Act 1996 and this provides for the application of unfair contract terms legislation to be applicable in relation to sums exceeding this amount.