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Types of problems
Problems can arise in any workplace. Below are some examples, though not an exhaustive list. Employers, employees and their representatives may find it helpful to refer to the Labour Relations Agency's codes of practice, sample letters, flowcharts and guides. Our service is confidential and all our resources are free of charge to anyone working to prevent or resolve a workplace issue in Northern Ireland.
No 87 The Paternity and Adoption Leave (Amendment) Regulations (Northern Ireland) 2015
The purpose of these Regulations is to amend the Paternity and Adoption Leave Regulations (Northern Ireland) 2002 (“the 2002 Regulations”) to take account of the policy changes being brought forward in association with the Work and Families Act (Northern Ireland) 2015.
No 91 The Statutory Shared Parental Pay (Administration) Regulations (Northern Ireland) 2015
These Regulations provide for the funding of employers' liabilities to make payments of statutory shared parental pay; they also impose obligations on employers in connection with such payments and confer powers on the Commissioners of Her Majesty’s Revenue and Customs.
No 26 The Parental Leave (EU Directive) (Flexible Working) Regulations (Northern Ireland) 2013
These Regulations implement Council Directive 2010/18/EU on the revised framework agreement on parental leave. They amend provisions relating to parental leave in the Employment Rights (Northern Ireland) Order 1996.
459 The Employment Protection (Recoupment of Jobseeker’s Allowance and Income Support) Regulations (Northern Ireland) 1996
These Regulations replace the Industrial Relations (Recoupment of Unemployment Benefit and Supplementary Benefit) Regulations (NI) 1977 and come into effect as of 7th October 1996 and provide for recovery by the DHSS from an employer of sums on account of Jobseeker’s Allowance and Income Support out of a prescribed part of an amount awarded by an Industrial Tribunal in certain proceedings listed in the Schedule.
409 Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order (Northern Ireland) 1999
This Order comes into effect on 7/11/99 and revokes the 1986 Order of the same name and subsequent provisions, namely the Redundancy Payments (local Government etc) (Modification) Order (Northern Ireland) 1986.
432 Collective Redundancies and Transfer of Undertakings (Protection of Employment) (Amendment) Regulations (Northern Ireland) 1999
These Regulations are derived from a European Directive and amend provisions relating to information and consultation on redundancies.
No 90 The Social Security Contributions and Benefits (Northern Ireland) Act 1992 (Application of Parts 12ZA, 12ZB and 12ZC to Parental Order Cases) Regulations (Northern Ireland) 2015
These Regulations modify requirements in the 1992 Act to provide that an employee who has a baby with the help of a surrogate and is a parental order parent may be entitled to statutory adoption pay, statutory paternity pay or statutory shared parental pay if they meet the eligibility requirements.
4 Race Relations (Prescribed Public Bodies) Regulations (Northern Ireland) 1998
These Regulations prescribe certain public bodies under and for the purposes of Article 71 (5) of the Race Relations (Northern Ireland) Order 1997 relating to employment rules relevant to service of the Crown or certain public bodies.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.