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Resolving problems
Issues and problems can arise in any workplace. If not resolved they can cause lasting damage to individuals, to the business and to relationships. It is important to ensure there are fair processes in place to deal with problems and that organisations adopt a best practice approach. We run free training seminars and briefings and have guides, template policies and flowcharts to help. Where additional support is needed we offer free, impartial and confidential conciliation, mediation and arbitration services.
Hours and pay
The hours we work and the pay we receive for that work are two key factors when it comes to job satisfaction, feeling fulfilled, challenged and rewarded. It is important that record keeping systems are robust, policies and communication about breaks and benefits are clear, and that people know their rights and responsibilities.
No 1894 The National Minimum Wage Regulations 1999 (Amendment) Regulations 2008
These Regulations amend the 1999 Regulations by making some technical changes to wording but also changes the principal rates (commencing in October 2008) from £5.52 up to £5.73, (18-21 yr old rate) – will increase from £4.60 to £4.77, and those below 18 will see the rate increase from £3.40 to £3.53. Other changes in the Regulations relate to how a worker qualifies for NMW when on certain government schemes, the position regarding work trials, applicable accommodation values (£4.46) and so on.
274 (C.10) Employment Rights (Dispute Resolution) (1998 Order) (Commencement No. 1 and Transitional and Saving Provisions) Order (Northern Ireland) 1998
This Order brings into operation various aspects of the 1998 Order including Schedules 1, 2 and 3 at the respective times of 8th August 1998, 1st October 1998 and 1st January 1999.
Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
No 138 The Smoke-Free (Exemptions, Vehicles, Penalties and Discounted Amounts) Regulations (Northern Ireland) 2007
These regulations provide for exemptions under the Smoking (Northern Ireland) Order 2006 and provide for most public and work vehicles to be smoke-free under the order.
No 266 The Working Time (Amendment) Regulations (Northern Ireland) 2009
These Regulations amend the Working Time Regulations by continuing to phase in the reduction in the maximum number of hours (subject to individual opt out) that doctors in training are required to work.