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Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
Pay and wages
Employees and workers receive some form of payment in return for the work they do.
Board Minutes
Minutes from board meetings of the Labour Relations Agency. There are 10 board meetings each year with none in April or July.
Who we are
The Labour Relations Agency (the Agency) was established in 1976 with responsibility for promoting the improvement of employment relations in Northern Ireland. It is independent and publicly funded.
Flexible Futures 2024
The Labour Relations Agency, in partnership with Timely Careers, and supported by the Department for the Economy, will host #FlexibleFutures24, a conference examining the case for flexible working, on Thursday 14 March 2024 in Stranmillis College, Belfast.Rights and responsibilities
Both employers and employees have certain rights and responsibilities towards each other. Some will apply to everyone in the workplace, while others will be dependent on the individual’s working status.
Starting out
There is lots to think about when starting a new job, or when hiring new staff. It is important that there are good processes in place so that everyone meets their responsibilities and everyone’s rights are protected.
Hours and pay
The hours we work and the pay we receive for that work are two key factors when it comes to job satisfaction, feeling fulfilled, challenged and rewarded. It is important that record keeping systems are robust, policies and communication about breaks and benefits are clear, and that people know their rights and responsibilities.