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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Advice on Handling Discipline and Grievances at Work
This guide is purely advisory. It complements the Agency’s Code by giving more practical advice and guidance that employers and employees and their representatives will often find helpful both in general terms and in respect of individual cases.
Labour Relations Agency Disability Action Plan 2020-2023
This action plan follows on from our 2015-2018 action plan and outlines how the Agency intends to implement a number of meaningful actions which we believe will impact positively on both disabled staff and users of our services.
The purpose of our Disability Action Plan is to look at things we could be doing to promote positive attitudes towards disabled people and to encourage their participation in our work areas.
Webinar - Essentials of Employment Law and Role of the Labour Relations Agency
This webinar provides an outline of the key aspects of employment law in Northern Ireland and the role of the Labour Relations Agency in helping employers and employees to understand their legal rights and responsibilities.
Joint Newsletter between the Labour Relations Agency and the Equality Commission for Northern Ireland April 2016
This is the seventh edition of the employment and equality law up-date published jointly by the Labour Relations Agency and the Equality Commission.
CMRS Statistics - Quarter 1 2021-2022
This spreadsheet provides our conciliation service statistics for the first quarter (April, May, June) of 2021 - 2022.
CMRS Statistics - Quarter 2 2021-2022
This spreadsheet provides our conciliation service statistics for the first quarter (April, May, June) of 2021 - 2022.
CMRS Statistics - Quarter 1 2020-2021
This spreadsheet provides our conciliation service statistics for the first quarter (April, May, June) of 2020-21.
CMRS Statistics - Quarter 2 2020-2021
This spreadsheet sets out our conciliation statistics for the second quarter of 2020-2021 (July, August, September 2020).
CMRS Statistics - Quarter 3 2020-2021
This spreadsheet sets out our conciliation statistics for the third quarter of 2020-2021 (October, November, December 2020).