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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
SSP Entitlement Northern Ireland – Temporary Extension
Temporary changes were made to the SSP Regulations effective from 14th December 2020 to deal with the exceptional circumstances faced by employers and employees in relation to Covid related illness.
Labour Relations Agency, Fermanagh Enterprise Ltd and Fermanagh and Omagh District Council to Offer Free ‘Essentials of Employment Legislation’ Event
The Labour Relations Agency, Fermanagh Enterprise Limited and Fermanagh and Omagh District Council have joined forces to offer a free event on the Essentials of Employment Legislation on Tuesday 8 October.
Hiring
A positive recruitment experience gets the working relationship off to the best start. It is important to follow a number of steps and adopt a best practice approach.
The Social Security Benefits Up-rating Order (Northern Ireland) 2020
The Social Security Benefits Up-rating Order (Northern Ireland) 2020 brings changes to Statutory Sick Pay, Maternity Pay, Paternity pay and Parental pay from 6 April 2020.
Business Growth on the Menu for Labour Relations Agency Breakfast and Networking Event
The Labour Relations Agency is inviting employers in the North West to come to a free breakfast event on 30 January 2019 at 80/81 Ebrington Square, L’Derry.
Employment Document Toolkit
Once you are registered you can unlock our free core employment guides to help you build documents, policies and procedures for your own organisation.
LRA launches Flexible Future 24 Conference
Contemporary flexible working practices, and their potential to power productivity and a more inclusive labour market will be the focal point of the Labour Relations Agency’s upcoming annual conference.
Calculation of Holiday entitlement for Term Time/Part year Workers
The Supreme Court decision handed down in the case of Harpur Trust v Brazel on 20th July 2022 has now provided clarity on how statutory leave entitlement for workers who are described as part year workers (i.e. workers who work for varying hours during only certain weeks of the year but have a continuing contract throughout that year), should be calculated.