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LRA Confirms Spike in Calls from Distressed Hospitality Sector
NI’s Labour Relations Agency (LRA) has recorded a spike in calls from the local hospitality sector following the emergence of the Omicron variant and tightening of public health restrictions and introduction of new guidance to respond to this.
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Starting out
There is lots to think about when starting a new job, or when hiring new staff. It is important that there are good processes in place so that everyone meets their responsibilities and everyone’s rights are protected.
Shared Parental Leave and Pay: Employers' Technical Guide to Shared Parental Leave and Pay
This guide was published by the Department for the Economy.
Eligible employees of babies due to be born or placed for adoption from April 2015 will have a new statutory entitlement to shared parental leave and pay. This technical guidance is for employers who think their employee(s) may be eligible.
LRA Public Meeting to Focus on Introduction of New ‘Early Conciliation’ Service
New workplace dispute resolution service required by Employment Act (NI) 2016
Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
The Labour Relations Agency Arbitration Scheme Explained
You can use the Labour Relations Agency Arbitration Scheme to resolve an employment–related dispute (a “claim”) instead of going to a tribunal.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Changes to Fit Note requirements in Northern Ireland
The requirements for doctors fit notes in Northern Ireland have been amended to remove the need for a doctor to produce a fit note in ink. The change becomes live from the 6th April 2022.
The Department For Communities have explained the change here.
The legislation for the change can be found here or on our dedicated legislation pages on this website. (click the legislation button at the top of this page)
Joint Newsletter between the Labour Relations Agency and the Equality Commission for Northern Ireland April 2016
This is the seventh edition of the employment and equality law up-date published jointly by the Labour Relations Agency and the Equality Commission.