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Information on the Rights of Workers in Northern Ireland (Lithuanian Translation)
Updated February 2016
Information on the Rights of Workers in Northern Ireland (Polish Translation)
Updated February 2016
Information on the Rights of Workers in Northern Ireland (Portuguese Translation)
Updated February 2016
Information on the Rights of Workers in Northern Ireland (Slovak Translation)
Updated February 2016
Information on the Rights of Workers in Northern Ireland (Tetum Translation)
Updated February 2016
Developments in employment law in Northern Ireland
Patricia Maxwell
FEBRUARY 2005
Revised Code of Practice on disciplinary and grievance procedures - Public Consultation Exercise
Thursday 6th February 2014
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.