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Hours and pay
The hours we work and the pay we receive for that work are two key factors when it comes to job satisfaction, feeling fulfilled, challenged and rewarded. It is important that record keeping systems are robust, policies and communication about breaks and benefits are clear, and that people know their rights and responsibilities.
Taking Pride and Making Strides in the Workplace
Labour Relations Agency and panel of leading speakers join our first Pride Panel event, Encouraging Respectful Conversations in The Workplace.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
No 1894 The National Minimum Wage Regulations 1999 (Amendment) Regulations 2008
These Regulations amend the 1999 Regulations by making some technical changes to wording but also changes the principal rates (commencing in October 2008) from £5.52 up to £5.73, (18-21 yr old rate) – will increase from £4.60 to £4.77, and those below 18 will see the rate increase from £3.40 to £3.53. Other changes in the Regulations relate to how a worker qualifies for NMW when on certain government schemes, the position regarding work trials, applicable accommodation values (£4.46) and so on.