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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Joint Declaration of Protection (for Dignity at Work and Inclusive Working Environment)
Joint Declaration of Protection (for Dignity at Work and Inclusive Working Environment) launched by the NI Employment Relations Roundtable.
Webinar - Hybrid Working
This webinar provides an overview to employers considering introducing hybrid working in their organisation. It complements the Labour Relations Agency ‘Practical Guide to Hybrid Working’, available to view or download free from our website.
Gender pay gap
The gender pay gap measures the difference between average (median) hourly earnings of men and women, usually shown by the percentage men earn more than women.
Bereavement Leave
Employees are sometimes entitled to paid bereavement leave if someone close to them dies. All employees are entitled to reasonable time off without pay to arrange or attend the funeral of a dependant.
Informal actions
Whether it’s the employer who needs to raise an issue with an employee, or an employee who would like to make a complaint to their employer, it is useful to consider in the first instance whether an informal approach could be taken to resolve the matter.
#FlexibleFutures24 - Highlights Video
This video provides an overview of our #FlexibleFutures24 conference on 14 March 2024.
What a great day it was hearing from lots of inspirational speakers with a wealth of evidence about how to make flexible working work! We are grateful to all our speakers and attendees for making it such a success, and especially to our partners, Timely Careers and the Department for the Economy for the key role they played in making the conference happen.