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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Employment Document Toolkit
Once you are registered you can unlock our free core employment guides to help you build documents, policies and procedures for your own organisation.
Unfair dismissal claim
There are several ways a dismissal could be considered unfair.
Warnings and other disciplinary action
Warnings in the workplace should be part of a disciplinary process and they should be designed to allow employees to change a particular behaviour within a given timeframe. They should be given as quickly as possible after the behaviour occurs. Any sanctions should be proportionate to the alleged offence.
Deducting training costs from final pay
This section covers deducting training costs from final pay.
Events - How to Register - Demo Video
This short video provides step-by-step instructions on how to register for an event on our website.
Sick leave
From one time to another, employing organisations will experience absence by their staff due to illness. Illness absences are usually unplanned. This makes planning and covering work difficult for employers given the short notice of illness occurrences.
Deductions from pay - employers
This section covers deduction from pay.
Adoption leave
Employees who are adopting are entitled to time off in a similar way to maternity leave.
Types of contracts
In addition to contracts of employment, a number of other types of contracts exist.