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Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
Employee engagement
Employee engagement plays a crucial role in the success of any organisation. It goes beyond the surface level of job satisfaction and encompasses the emotional and psychological connection that an employee has with their work and their workplace. Engaged employees are not just committed to their job, but they are also invested in the values of their organisation. They are more likely to put in discretionary effort, go the extra mile, and take ownership of their work, leading to improved performance and productivity.
Leaflet 9. Workplace Communications
February 2016
Most employees need to be instructed about their jobs. But keeping employees informed about other more general matters at work is just as essential and can contribute to the efficiency of any organisation.
Managing Bereavement in the Workplace
This guidance aims to help employers manage this difficult situation through appropriate and sensitive discussions with their employee, both in the immediate aftermath of bereavement and in the longer term.
EC Bulk Spreadsheet Portal Template
This spreadsheet should be completed and uploaded via the portal to notify multiple cases relating to both EC (employee-led) notifications and NON ET (employer-led) requests.
Potential Problems at Christmas Time
The Labour Relations Agency Workplace Information Service receives enquiries every Christmas from businesses with questions and problems.
To help you prepare and avoid potential issues we have compiled some frequently asked questions which we receive each Christmas season.
Suspension
An employer may decide to suspend an employee temporarily from work if they are involved in a disciplinary situation, or for maternity or medical reasons. Usually an employee who is suspended is entitled to their normal pay during their suspension.
Safety Committee / Representatives
The Safety Representative and Safety Committees Regulations (Northern Ireland) 1979 apply to organisations that have recognised trade unions for collective bargaining purposes.
Young worker
Young workers are workers who are over school-leaving age and are under 18.