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Rights and responsibilities
Both employers and employees have certain rights and responsibilities towards each other. Some will apply to everyone in the workplace, while others will be dependent on the individual’s working status.
Constructive dismissal
An employee may make a claim of constructive dismissal if they feel they had no choice but to resign, for example if they feel that there has been a fundamental breach or change to their contract.
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Common Workplace Adjustments for Staff Experiencing Mental Ill Health
This document sets out suggestions as to how to support mental health in the workplace by making adjustments and providing assistance to support staff to fulfil their role.
Managing Bereavement in the Workplace
This guidance aims to help employers manage this difficult situation through appropriate and sensitive discussions with their employee, both in the immediate aftermath of bereavement and in the longer term.
Apprenticeship
An apprentice is someone who is engaged through an employment contract to undertake a course of training and learning in order to practice a skilled trade or profession.
Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
Warnings and other disciplinary action
Warnings in the workplace should be part of a disciplinary process and they should be designed to allow employees to change a particular behaviour within a given timeframe. They should be given as quickly as possible after the behaviour occurs. Any sanctions should be proportionate to the alleged offence.
CMRS Statistics - Quarter 1 2021-2022
This spreadsheet provides our conciliation service statistics for the first quarter (April, May, June) of 2021 - 2022.