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Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
Pay and wages
Employees and workers receive some form of payment in return for the work they do.
The Living Wage
The real Living Wage is based on the cost of living and is voluntarily paid by employers.
Final Pay
When an individual’s employment is due to end, the employer must calculate his/her final pay.
The Social Security Benefits Up-rating Order (Northern Ireland) 2020
The Social Security Benefits Up-rating Order (Northern Ireland) 2020 brings changes to Statutory Sick Pay, Maternity Pay, Paternity pay and Parental pay from 6 April 2020.
Rights and responsibilities
Both employers and employees have certain rights and responsibilities towards each other. Some will apply to everyone in the workplace, while others will be dependent on the individual’s working status.
Starting out
There is lots to think about when starting a new job, or when hiring new staff. It is important that there are good processes in place so that everyone meets their responsibilities and everyone’s rights are protected.
Young worker
Young workers are workers who are over school-leaving age and are under 18.
Hours and pay
The hours we work and the pay we receive for that work are two key factors when it comes to job satisfaction, feeling fulfilled, challenged and rewarded. It is important that record keeping systems are robust, policies and communication about breaks and benefits are clear, and that people know their rights and responsibilities.