Pay and work rights

Help and advice for workers and employers on rights and obligations at work.

The Labour Relations Agency (LRA) helpline and other resources.

You can 

  • look at the full A-Z of advice on the LRA website
  • call the LRA Helpline

The helpline provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace. While the advisors cannot provide a legal opinion they can help callers gain a better understanding of the rights and responsonibilties as well as identifying posisble options to help resolve their issues.

Telephone 028 9032 1442

Monday to Friday 9.00am to 5.00pm

You can ask the LRA about:

  • employment rights and responsibilities
  • pay and the National Minimum Wage
  • discipline and grievance
  • contracts and terms and condtions
  • working time, rest breaks and holiday entitlement
  • equality in the workplace
  • working for an employment agency or gangmaster

 

Complaints

A new on-line complaints facility has just become available. The complaint form is for reporting information relating to the national minimum wage, employment agencies, gang-masters or working hours. The instructions are to use this form where you have concerns about:

  • an employment agency
  • working time limits (48 hour working week)
  • national minimum wage
  • minimum wage when working in farming or agriculture

You don’t have to give your name or any other details to fill in the form.

The link to the on-line complaint process is here https://www.gov.uk/government/publications/pay-and-work-rights-complaints

Complaints about agricultural wages in Northern Ireland can be made to  the Department of Agriculture, Environment and Rural Affairs at 

https://www.daera-ni.gov.uk/articles/contact-details-agricultural-wages-board-awb-and-how-make-complaint

Helpline

The Agency’s Helpline is available to employers, employees, trade unions and others. The Helpline advisors provide information and advice on a wide range of employment matters. The Helpline is also an important point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Helpline provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.