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Concentrix Belfast

Concentrix Belfast

In late 2016 the Labour Relations Agency was approached by the employment relations team within Concentrix Belfast to assist and facilitate training for its newly elected members of its’ Employee Consultative Body (ECB). Concentrix are one of the largest private sector employers in Northern Ireland with a diverse and highly skilled workforce from a range of global nationalities. In order to ensure effective direct communication with its employees the company established, via elections, an ECB as a complimentary component to improve its communication and give all its employees a representative voice working within a clear constitutional framework.

The company asked the Labour Relations Agency to come in as an independent body to give independent information and training on the law underpinning an information and consultation body and the roles and responsibilities of representative of a constituency group of employees. A training scheme was designed and delivered to representatives (a number of whom English was their second language which they all spoke perfectly) and who came from a variety of countries including Norway, Romania, France, Jordan, Scotland and of course Northern Ireland. Concentrix Employee Relations Specialist Pauline Greer said “ our ECB Representatives found the training to be very informative and they feel that have gained a greater understanding of their new roles and responsibilities. The group finished the training feeling confident and more empowered to carry out their roles”

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Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.