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Finance & Personnel Sub-Committee Minutes April 2012
April 2012
Finance & Personnel Sub-Committee Minutes April 2018
April 2018
Finance & Personnel Sub-Committee Minutes November 2015
November 2015
Types of problems
Problems can arise in any workplace. Below are some examples, though not an exhaustive list. Employers, employees and their representatives may find it helpful to refer to the Labour Relations Agency's codes of practice, sample letters, flowcharts and guides. Our service is confidential and all our resources are free of charge to anyone working to prevent or resolve a workplace issue in Northern Ireland.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Board Minutes May 2015
Senior Leadership Team Minutes 18 April 2023
Hours and pay
The hours we work and the pay we receive for that work are two key factors when it comes to job satisfaction, feeling fulfilled, challenged and rewarded. It is important that record keeping systems are robust, policies and communication about breaks and benefits are clear, and that people know their rights and responsibilities.
Gifts and Hospitality Register 1st April 2019 - 31st March 2020
Anonymised Gifts and Hospitality Register 01.04.19 - 31.03.20
Gifts and Hospitality Register 1st April 2018 - 31st March 2019
Anonymised Gifts and Hospitality Register 01.04.18 - 31.03.19