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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Conciliation Explained
If someone has lodged a claim to the tribunal about their employment rights a copy is sent to the Labour Relations Agency.
We have a legal duty to offer Conciliation in most cases when someone has a complaint about their employment rights even if no claim has been made to the Tribunal service.
Disciplinary matters
February 2016
This Information Note provides guidance on general principles in relation to discipline. It is not a substitute for the Agency’s Code of Practice on Disciplinary and Grievance Procedures.
Promoting Equality in Employment for Women Affected by Menopause
This guide has been developed in partnership with the Equality Commission and Northern Ireland Committee of the Irish Congress of Trade Unions.
Advice on Recruitment, Selection and Induction
This booklet is designed to provide employers with guidance in carrying out recruitment, selection and induction activities.
Insolvency Information Pack
April 2024
- HAVE YOU LOST YOUR JOB?
- IS YOUR EMPLOYER EXPERIENCING FINANCIAL DIFFICULTIES?
- HAS THIS RESULTED IN YOU NOT RECEIVING PAYMENTS OWED E.G. NOTICE/REDUNDANCY PAY, HOLIDAY PAY, WAGES?
- ARE YOU UNSURE OF WHAT YOU SHOULD DO NEXT?
Webinar - Managing Sickness Absence
This webinar provides an overview on how to manage sickness absence in the workplace. It covers the types and causes of sickness, ways of measuring sickness absence, including policy and procedure considerations. It will provide you with best practice skills and techniques to effectively and efficiently manage sickness absence in the workplace.
Joint Newsletter between the Labour Relations Agency and the Equality Commission for Northern Ireland July 2011
July 2011
Welcome to the first joint newsletter publication between the Labour Relations Agency and the Equality Commission on developments in employment and equality law. This is the first pilot newsletter between the two organisations and we hope that all of our website visitors find it useful.
Approaching a sensitive conversation regarding mental ill health
This document offers guidance as to how best to prepare for and manage conversations around managing mental ill health in the workplace.