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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Conciliation Explained
If someone has lodged a claim to the tribunal about their employment rights a copy is sent to the Labour Relations Agency.
We have a legal duty to offer Conciliation in most cases when someone has a complaint about their employment rights even if no claim has been made to the Tribunal service.
Information on the Rights of Workers in Northern Ireland (Cantonese Translation)
Updated February 2016
Information on the Rights of Workers in Northern Ireland (Latvian Translation)
Updated February 2016
Information on the Rights of Workers in Northern Ireland (Lithuanian Translation)
Updated February 2016