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LRA response to DEL review of the NI employment dispute resolution system
4th September 2009
This paper gives the Agency's response to the Department of Employment and Learning's consultation questions.
Labour Relations Agency Customer Charter
This publication explains the standards you can expect from us when you use any of our services.
We want to hear what you think of our Charter and our services. This document also tells you how to provide feedback to us.
Video Guide to the Employment Tribunal Process
Law Centre NI has launched a new video guide to the Employment Tribunal process, which will help people to understand what they should expect when submitting a claim to the Tribunal.
Available in English, Hungarian, Lithuanian and Polish, the Guide is split into two chapters so that people can learn about the steps that they will go through before a Hearing takes place, as well as what happens on the day of the Hearing.
You can access the video and the written guide at this link:
Guide to the Employment Tribunal | Law Centre Northern Ireland (lawcentreni.org)
For more information, contact our Workplace Information Service team at 03300 555 300 or Law Centre NI at 028 9024 4401.
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Advice on Handling Discipline and Grievances at Work
This guide is purely advisory. It complements the Agency’s Code by giving more practical advice and guidance that employers and employees and their representatives will often find helpful both in general terms and in respect of individual cases.
Labour Relations Agency Annual Public Board Meeting
Thurs 24 Oct 2019, 11.30am - 1pm, Malone House, Belfast, free parking. Lunch provided.
Annual lecture: Early Conciliation - a new service required by Employment Act (NI) 2016 from January 2020.
Conciliation Explained
If someone has lodged a claim to the tribunal about their employment rights a copy is sent to the Labour Relations Agency.
We have a legal duty to offer Conciliation in most cases when someone has a complaint about their employment rights even if no claim has been made to the Tribunal service.