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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Labour Relations Agency Disability Action Plan 2020-2023
This action plan follows on from our 2015-2018 action plan and outlines how the Agency intends to implement a number of meaningful actions which we believe will impact positively on both disabled staff and users of our services.
The purpose of our Disability Action Plan is to look at things we could be doing to promote positive attitudes towards disabled people and to encourage their participation in our work areas.
Gifts and Hospitality Register 1st April 2016 – 31st March 2017
Anonymised Gifts and Hospitality Register 01.04.2016 - 31.03.2017
Flexible Working - The Law and Good Practice - A Guide for Employers
This publication is divided into three main parts:
Flexible Working - The Law and Good Practice - A Guide for Employers
This publication is divided into three main parts:
Register of Board Member and Senior Leadership Team Interests at May 2020
Board/SLT Register of Interests
Disputes and Their Management in the Workplace – A Survey of Employers in Northern Ireland
This report sets out the findings of research into the resolution of workplace disputes in Northern Ireland.
Pregnancy and Maternity Rights -The Law and Good Practice- A Guide for Employers
This publication is divided into three main parts:
Parental Bereavement Leave and Pay - Frequently Asked Questions
This resource provides Frequently Asked Questions (FAQs) and answers regarding Parental Bereavement Leave and Pay legislation which came into effect in Northern Ireland on 6 April 2022.
Domestic Violence and Abuse Podcast
This is the second podcast in our Challenging Workplaces series. Our Employment Relations Manager, Helen Smyth, and Clare Moore of NIC ICTU join host Glenn Baker to talk about Domestic Violence and Abuse, the importance of seeing it as a workplace issue, and how employers can best support any employees who are experiencing it.