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Business Plan 2013-14
Key Governance Documents
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Webinar - Managing Sickness Absence
This webinar provides an overview on how to manage sickness absence in the workplace. It covers the types and causes of sickness, ways of measuring sickness absence, including policy and procedure considerations. It will provide you with best practice skills and techniques to effectively and efficiently manage sickness absence in the workplace.
Leaflet 3. Recruiting People
February 2016
Hiring employees, if done badly, can be costly.
Equity, Diversity and Inclusion Strategy to 2025
This Equity, Diversity and Inclusion Strategy provides a road map as to how LRA will drive systemic change and build a diverse, inclusive environment in which our personal differences are cherished and where everyone can thrive.
Leaflet 10. Managing the Performance of Your Employees
February 2016
Effective performance management can bring about many benefits to your business, including improved staff performance, greater productivity and stronger employee engagement.
Managing the Performance of Your Employees
Effective performance management can bring about many benefits to your business, including improved staff performance, greater productivity and stronger employee engagement.
Key differences in employment law between NI and GB
There are significant differences between the employment laws which apply in England, Scotland and Wales and those which apply in Northern Ireland.
Please contact our Workplace Information Service on 03300 555 300 for further information.
Practical Guide to Hybrid Working - LRA - October 2021
This practical guide offers support to those considering introducing hybrid working in their organisations. It sets out the key considerations and offers a sample policy. Free to download.
Leaflet 7. Rules and Procedures
February 2016
Good company rules benefit employers and employees.