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Webinar - Handling Workplace Grievances
In the ever-evolving landscape of the modern workplace, it's crucial to understand how to effectively manage and address grievances. Whether you're an employee, a manager, or an HR professional, having a solid grasp of the grievance process is essential for maintaining a healthy and productive work environment.
In this webinar, we'll explore the following key areas:
- Understanding the legislative framework underpinning workplace grievances in Northern Ireland.
- Awareness of general principles supporting an effective procedure.
- The process for handling grievances.
- Dealing with common issues that may arise.
Leaflet 10. Managing the Performance of Your Employees
February 2016
Effective performance management can bring about many benefits to your business, including improved staff performance, greater productivity and stronger employee engagement.
Gifts and Hospitality Register 1st April 2015 - 31st March 2016
Anonymised Gifts and Hospitality Register 01.04.2015 - 31.03.2016
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Business Plan 2015-16
Key Governance Documents
Gifts and Hospitality Register 1st April 2014 to 31st March 2015
Anonymised Gifts and Hospitality Register 01.04.2014 to 31.03.2015
Webinar - Maternity Leave and Pay
This short webinar focuses on legal rights, types of maternity leave, how pay is calculated, maternity discrimination, returning to work and breastfeeding.