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Webinar - Managing Poor Performance
This webinar provides guidance on how to manage poor performance in the workplace.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Advice on Trade Union Representation in the Workplace
This guide is for employers, trade unions and union workplace representatives. It gives advice on the provision of time off, training and facilities to enable union representatives to carry out their duties. It covers statutory and non-statutory representatives.
Approaching a sensitive conversation regarding mental ill health
This document offers guidance as to how best to prepare for and manage conversations around managing mental ill health in the workplace.
Webinar - Managing Sickness Absence
This webinar provides an overview on how to manage sickness absence in the workplace. It covers the types and causes of sickness, ways of measuring sickness absence, including policy and procedure considerations. It will provide you with best practice skills and techniques to effectively and efficiently manage sickness absence in the workplace.
1977-1994
Index of employment-related statute (Acts and Orders) 1977-1994
Leaflet 9. Workplace Communications
February 2016
Most employees need to be instructed about their jobs. But keeping employees informed about other more general matters at work is just as essential and can contribute to the efficiency of any organisation.
1871-1976
Index of employment-related statute (Acts and Orders) 1871-1976
Managing the Performance of Your Employees
Effective performance management can bring about many benefits to your business, including improved staff performance, greater productivity and stronger employee engagement.