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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
No 160 The Code of Practice (Disciplinary and Grievance Procedures) (Appointed Day) Order (Northern Ireland) 2011.
These Regulations amend the Industrial Tribunals (Constitution and Rules of Procedure) Regulations (Northern Ireland) 2005 (S.R. 2005 No. 150) (“the 2005 Regulations”), the most substantive amendments to which have previously been made by S.R. 2005 No. 376 and S.R. 2005 No. 578.
The Working Time Regulations (Northern Ireland) 2016
These Regulations consolidate and replace the provisions of the Working Time Regulations (Northern Ireland) 1998 (the ‘1998 Regulations’) and the ten Statutory Rules which amended it from 1998 to 2009.
No.95 The Certification Officer (Fees) Regulations (Northern Ireland) 2008
These Regulations make amendments to the fees charged by the Northern Ireland Certification Office.
No 101 The Paternity, Adoption and Shared Parental Leave (Parental Order Cases) Regulations (Northern Ireland) 2015
These Regulations come into operation on 15/3/15 and they modify the Paternity and Adoption Leave Regulations (Northern Ireland) 2002, the Maternity and Adoption Leave (Curtailment of Statutory Rights to Leave) Regulations (Northern Ireland) 2015 and the Shared Parental Leave Regulations (Northern Ireland) 2015.
No. 119 The Stakeholder Pension Schemes (Amendment No.2) Regulations (Northern Ireland) 2001
These Regulations are the second set of amendments to the Stakeholder Pension Schemes Regulations (Northern Ireland) 2000.
No 49 The Working Time Regulations (Northern Ireland) 2016
These Regulations consolidate and replace the provisions of the Working Time Regulations (Northern Ireland) 1998 (the ‘1998 Regulations’) and the ten Statutory Rules which amended it from 1998 to 2009.
No 87 The Paternity and Adoption Leave (Amendment) Regulations (Northern Ireland) 2015
The purpose of these Regulations is to amend the Paternity and Adoption Leave Regulations (Northern Ireland) 2002 (“the 2002 Regulations”) to take account of the policy changes being brought forward in association with the Work and Families Act (Northern Ireland) 2015.
No 725 The Statutory Maternity Pay (Compensation of Employers) Amendment Regulations 2011
This Statutory Instrument has application to Northern Ireland and came into operation on 6/4/11.
No 229 The Rules of the Court of Judicature (Northern Ireland) (Amendment No. 3) 2011
These Rules amend the Rules of the Court of Judicature (Northern Ireland) to provide for the award of penalties by the High Court under the Transnational Information and Consultation of Employees Regulations 1999 (S.I 1999/3323), in consequence of amendments made by the Transnational Information and Consultation of Employees (Amendment) Regulations 2010 which came into effect on 5/6/11.