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Employment Document Toolkit
Once you are registered you can unlock our free core employment guides to help you build documents, policies and procedures for your own organisation.
Workplace policies
Clear workplace policies and procedures help organisations to be productive, efficient and maintain high levels of staff morale. Ensuring that everyone knows how and why things are done is a key component in establishing best employment practice. Check out our free 'Employment Document Toolkit' to create your own policies and procedures that adhere to legal requirements and best practice, and which meet the particular needs of your organisation.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
No 89 The Social Security Benefits Up-Rating Order (Northern Ireland) 2009
This Order increases some of the key employment related payments such as Statutory Sick Pay, Statutory Maternity Pay, Statutory Paternity Pay and so on.
No 78 The Social Security Benefits Up-rating Order (Northern Ireland) 2014
This Order makes changes to social security benefits related to employment such as Statutory Sick Pay (SSP) and Statutory Maternity Pay (SMP).
No 69 The Social Security Benefits Up-rating Order (Northern Ireland) 2013
This Order makes changes to social security benefits related to employment such as Statutory Sick Pay (SSP) and Statutory Maternity Pay (SMP).
No 225 The Employment Equality (Age) (Consequential Amendments) Regulations (Northern Ireland) 2007
These regulations amend the primary and secondary legislation on age discrimination by altering provisions in relation to statutory sick pay, dismissal for exercising the right of accompaniment, aspects of Social Security Contributions and benefits and aspects of inter-related law impacting on those under 16.
Steps to resolve
When there is an issue in the workplace, employers and employees have a number of options and steps they can take to resolve it, ranging from informal conversations to formal processes and procedures.
10X REASONS (AND MORE) FOR GOOD EMPLOYMENT RELATIONS – A CONFERENCE
On Thursday 23 February 2023, we hosted our “10X Reasons and More for Good Employment Relations in NI” conference at Titanic Belfast.
This major stakeholder conference brought together employers, HR professionals, trade unionists and others to explore how we create a framework of best practice that will help turn the vision for a 10X economy into a reality through good employment relations.
Included on this page are some of the highlights of the event
No 79 (C.7) The Employment Act (Northern Ireland) 2016 (Commencement No 2) Order (Northern Ireland) 2018
This legislation becomes operational from 29/3/18 and makes changes regarding the provisions on the indexation of certain employment rights awards.