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Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
Gender pay gap
The gender pay gap measures the difference between average (median) hourly earnings of men and women, usually shown by the percentage men earn more than women.
Pay Day
Employers should indicate to their employees when and how they will receive their pay.
Final Pay
When an individual’s employment is due to end, the employer must calculate his/her final pay.
Posted worker
Posted workers are sent by their employer to temporarily work abroad in another European Union member state.
Who is an employee?
There are differences between ‘employees’, ‘workers’ and ‘contractors’. These differences in status can affect rights and responsibilities in the workplace.
Piece worker
Piece workers are paid for the work that they produce rather than the number of hours worked.
Hours of work
The amount of hours and employee works for employer should be clearly laid out in the employment contract.
Independent appeals
The Agency also facilitates a range of independent appeals (mainly grievance, bullying / harassment and discipline), for example where the final stage of an organisation’s procedure offers the option of 'an independent appeal of the decision via the Labour Relations Agency'.