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Resolving Disputes

The resolution of employment relations disputes, whether individual or collective, is the core responsibility of the Conciliation and Arbitration Section of the Agency. Disputes are resolved through individual or collective conciliation, mediation or arbitration. These services are referred to as third party alternative dispute resolution processes (ADR). They are an alternative to the use of the law or industrial action. The Agency offers these third party services on a voluntary and confidential basis.