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The Labour Relations Agency Strategy

The Agency strategy was developed after substantial consultation with voluntary and representational bodies and other service providers. The strategy has 4 main components:

  1. The provision of employment rights information sheets translated into 8 languages (Polish, Portuguese, Latvian, Lithuanian, Russian, Chinese, Slovak and Tetum) and accessible from this website.
  2. The provision of a regularly scheduled seminar entitled “Employment Rights of Migrant Workers” which is mostly targeted to those employing or seeking to employ migrant workers. Details of the seminar can be accessed from this website.
  3. The ongoing commitment of the Agency to ensure that its Enquiry Point service is accessible to migrant workers by providing translation services as necessary and ensuring that Enquiry Point staff maintain up to date awareness of employment and workplace issues likely to effect migrant workers and their employers.
  4. A standing arrangement with the Equality Commission (N.I.) for ongoing liaison to avoid duplication in the content of publications while developing joint working for seminars/events hosted by either body or others.

Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.