Resolving Workplace Disputes


Workplace disputes can arise in various forms from two colleagues who are no longer on speaking terms to a trade union and an employer not being able to reach agreement over the annual pay increase. Whatever form a dispute takes, conflict in the workplace can be disruptive and if ignored can escalate and become much more difficult to deal with.

This seminar draws on our 35 years of experience in helping parties resolve workplace disputes and will explore the various forms of alternative dispute resolution (ADR) processes available for dealing effectively with conflict.

Learning objectives

At the end of this seminar participants will be able to:

  • understand the various ADR services and their benefits
  • decide when it is appropriate to use such ADR processes and which particular process to use such as individual conciliation or statutory arbitration, collective conciliation, mediation or arbitration.
Duration: 2.5 hours
Location Date Spaces Book

Workplace Information Service

The Agency’s Workplace Information Service is available to employers, employees, trade unions and others. Workplace Information Service advisors provide information and advice on a wide range of employment matters. The Workplace Information Service is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Workplace Information Service provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

03300 555 300
Monday - Friday 9.00am to 5.00pm
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