Resolving Workplace Disputes


Workplace disputes can arise in various forms from two colleagues who are no longer on speaking terms to a trade union and an employer not being able to reach agreement over the annual pay increase. Whatever form a dispute takes, conflict in the workplace can be disruptive and if ignored can escalate and become much more difficult to deal with.

This seminar draws on our 35 years of experience in helping parties resolve workplace disputes and will explore the various forms of alternative dispute resolution (ADR) processes available for dealing effectively with conflict.

Learning objectives

At the end of this seminar participants will be able to:

  • understand the various ADR services and their benefits
  • decide when it is appropriate to use such ADR processes and which particular process to use such as individual conciliation or statutory arbitration, collective conciliation, mediation or arbitration.

Duration: 2.5 hours

Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.