Handling Difficult Conversations and Resolving Workplace Disputes


Conversations between managers and employees about some issues can often be difficult.  Being able to have these conversations and deal with them effectively are key factors of line management.  The skills can help in resolving all types of disputes within the workplace, between individuals or groups.

Learning objectives

At the end of this seminar participants will be able to:

  • Recognise when a difficult conversation needs to take place.
  • Conduct an effective conversation using a practical step by step model.
  • Identify and deal with barriers in potentially difficult conversations.
  • Understand the various alternative dispute resolution services and their benefits.
  • Decide when it is appropriate to use alternative dispute resolution processes and which particular process to use such as:
    • Individual conciliation or statutory arbitration.
    • Collective conciliation.
    • Mediation.
    • Arbitration.

The seminar will last for 2.5 hours.

Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.