Conversations between managers and employees about issues such as irregular attendance, poor performance, bullying, and so on, can often be difficult and the ability to talk about sensitive and emotive issues is an integral part of line management. This interactive and thought provoking seminar will help participants acquire the skills necessary to manage potentially difficult conversations.
At the end of this seminar participants will be able to:
- recognise when a difficult conversation needs to take place
- conduct an effective conversation using a practical step by step model
- identity and deal with barriers in potentially difficult conversations