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Workplace Mediation

Briefing highlights

This briefing provides an overview of mediation as a route for the resolution of workplace disputes. We will look at the role of the mediator and some of the skills involved but this briefing is not intended to equip participants as mediators. It is suitable for HR practitioners and anyone with an interest in finding out how their organisation might manage conflict more effectively.

Learning Outcomes

At the end of this briefing, participants will:
• understand what workplace mediation is
• understand the principles of mediation
• understand the benefits of mediation
• understand when mediation may be appropriate
• understand the mediation process

Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.