This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
There is lots to think about when starting a new job, or when hiring new staff. It is important that there are good processes in place so that everyone meets their responsibilities and everyone’s rights are protected.
There are differences between ‘employees’, ‘workers’ and ‘contractors’. These differences in status can affect their rights and responsibilities in the workplace.
Employees and workers are entitled to various types of leave depending on their circumstances and the length of time they have been employed.
There are different types of employees, including agency workers, apprentices, piece workers, posted workers and young workers. Further information on each is provided below.
When employment contracts end through resignation, retirement, dismissal or redundancy, there are rights and responsibilities for both the employer and employee.
Both employers and employees have certain rights and responsibilities towards each other. Some will apply to everyone in the workplace, while others will be dependent on the individual’s working status.
Employees and workers receive some form of payment in return for the work they do.
Problems can arise in any workplace. Below are some examples, though not an exhaustive list. Employers, employees and their representatives may find it helpful to refer to the Labour Relations Agency's codes of practice, sample letters, flowcharts and guides. Our service is confidential and all our resources are free of charge to anyone working to prevent or resolve a workplace issue in Northern Ireland.
When there is an issue in the workplace, employers and employees have a number of options and steps they can take to resolve it, ranging from informal conversations to formal processes and procedures.