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No.1 Employee grievances

February 2016

This Information Note provides guidance on general principles in relation to employee grievances. It is not a substitute for the Agency’s Code of Practice on Disciplinary and Grievance Procedures. The Code should be considered in full prior to any actual grievance proceedings. This can be downloaded fron the publications section of this website.

Current legislation provides that an employee is entitled to receive from their employer, within two months of commencing employment, a written statement of the main terms and conditions of employment. The written statement must specify a person to whom an employee can apply for the purpose of seeking resolution of any grievance relating to his/her employment, how the employee should make such applications and any further steps in this process which are available to the employee. In the case of further steps the written statement can set out these out in writing or refer to reasonably accessible documents which provides more detail.

Further information and help

If you require further information or help with this publication pleasecontact us

Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.