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Advisory Guides

Advice on Non-Union Representation in the Workplace

April 2012 This guide is for employers and non-union workplace...

Advice on Agreeing and Changing Contracts of Employment

August 2016 Changes occur in working relationships and contracts...

Advice on Conducting Employment Investigations

February 2016 This guide is designed primarily for medium-sized...

Advice on Handling Discipline and Grievances at Work

November 2016 This guide is purely advisory. It complements the...

Advice on Handling Redundancy

May 2017 1. The long awaited “Woolworths” decision has been...

Advice on Managing Difficult Conversations

November 2012 The ability to be able to talk about very sensitive...

Advice on Managing Poor Performance

February 2016 Poor work performance has a negative impact on...

Advice on Managing Sickness Absence

August 2016 This guide tries to answer some questions you might...

Advice on Recruitment, Selection and Induction

February 2016 This booklet is designed to provide employers with...

Advice on Social Media and the Employment Relationship

February 2016 It's hard to think of a bigger change in the...

Advice on Trade Union Representation in the Workplace

April 2012 This guide is for employers, trade unions and union...

Flexible Working: The Right to Request and Duty to Consider

April 2015 Under provisions set out in the Employment Rights...

Managing Bereavement in the Workplace

March 2015 Grief impacts on the emotional, physical, spiritual and...

Shared Parental Leave: A Good Practice Guide for Employers and Employees

March 2015 The Work and Families (Northern Ireland) Act 2015 and...

Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.