Grievances are concerns, problems or complaints that employees raise with their employers. The LRA Code of Practice on Disciplinary and Grievance Procedures sets out the steps that should be followed by the employee and the employer. these are as follows:

  • the employee should raise the grievance informally in the first instance. If the matter is not resolved then
  • the employee should raise the matter formally by letting the employer know the nature of the grievance.
  • The employer should hold a meeting with the employee to discuss the grievance
  • the employer should decide on any appropriate action
  • the employee should be offered the right of appeal.

Industrial Tribunals may adjust any award of compensation by up or down by 50% for failure by either party to follow the relevant steps set out in the Code.

LRA Code of Practice – Disciplinary and Grievance Procedures

Disciplinary and Grievance Procedures- Sample Letters and Flowcharts

Information note No. 1 - Employee grievances

Self help guide - Preparing a grievance procedure

Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.