The Agency has a statutory remit to attempt to seek the resolution of most infringements of individual employment rights, without the need for an industrial tribunal or Fair Employment Tribunal hearing. This process is called individual conciliation and covers employment rights conferred by the various legislative provisions. In all such cases Agency officers help both parties in an impartial and independent way. They do not act as a representative of either party. It is the responsibility of the officer to help both parties become aware of the options open to them and enable them to reach informed decisions on how best to proceed. Agency officers can also be called upon to act as conciliators, when invited, by employers and workers involved in an industrial dispute. This is known as Collective Conciliation.

Resolving Disputes

Conciliation Explained

See Grievances

Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.