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Customer Complaints Form

The Labour Relations Agency is committed to having regard to promoting good relations across the categories outlined in Section 75 of the Northern Ireland Act 1998. Therefore, upon request, the Agency will ensure that sound advice and assistance will be given. The Agency will discuss with the complainant; interpreters’ support, specialist transport facilities, assistance with making information available in Braille, large print, audio and minority languages. If you have any queries please contact the Customer Complaints Officer at 02890 337409 or email: CustomerComplaints@lra.org.uk

Section 1 - About You

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Section 2 - About Your Complaint

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Data Consent

To be completed by all applicants.

By clicking this box I consent to the information provided above being used to progress this Customer Complaint.

Consent can be withdrawn at any time by emailing compliance@lra.org.uk and asking for your personal details to be deleted. The Agency’s full Privacy Notice can be read by clicking here - Privacy Notice

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Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.