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Face-to-face Service Update
The Agency has not been conducting face-to-face meetings with customers due to Covid-19, rather we have held meetings by alternative means such as video conferencing or teleconference. Our staff have in general, been working remotely and our offices have been closed to visitors. We are delighted that work is now in progress to restore Covid-secure face-to-face delivery for specific services such as Independent Appeals and Mediations. It should be noted that the pandemic created a considerable backlog in relation to these services and we therefore thank you for your patience and understanding.
Our programme of public and in-company seminars and workshops has been postponed for the time being, but we are continuing to develop and publish webinars on key topics such as Redundancy, Mental Health and Discipline and Dismissal.
The Northern Ireland Engagement Forum, which is chaired by the Labour Relations Agency, has produced A Practical Guide to Making Workplaces Safer to support organisations and workers across Northern Ireland. We have also produced a Working from Home guide and a Practical Guide to Hybrid Working.
Priority services
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Workplace Information Service
The Workplace Information Service, which provides information to employers and employees about employment matters – this service is available by telephoning 03300 555 300, or visit the information pages on this site.
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Early conciliation and employer-led conciliation
Further information on these services, and how to access them, is available here. These services will not, however, be delivered face to face.
Key resources
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COVID-19 - Advice for Employers and Employees
As Coronavirus in Northern Ireland continues, It is important that businesses and workers know what their rights and responsibilities are when it comes to protecting staff and themselves from the spread of the virus.
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A Practical Guide to Working from Home: Covid-19 and beyond
This document provides guidance on how to manage regular or long-term working from home, which has been a requirement for many during the Covid pandemic, and may continue for some workers for the foreseeable future.
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Employer-Led Conciliation Service Non-Employment Tribunal (Non-ET) Interim Delivery Arrangements
In line with existing public health advice and the Agency’s consequent decision to halt all face-to-face contact between staff and service users it has been necessary to rethink the practical arrangements governing delivery of a number of the Agency’s services including the Employer-Led (Non-ET) Conciliation Service.
Latest News
- GB's Department for Business, Energy and Industrial Strategy (BEIS) has published the report from a review into workplace support for victims of domestic abuse and an open letter to employers.
-LRA Publishes New Practical Guide to Hybrid Working
Our approach
Given the ongoing threat to public health posed by Covid-19, we have regrettably had to make a number of changes to the services provided by the Labour Relations Agency.
These changes are to protect the health and wellbeing of our staff and their families, and our customers. We also want to ensure that we continue to deliver those services that are of most importance to our customers at this critical time.
The Agency is not conducting face to face meetings with customers. We endeavour to hold meetings by alternative means such as video conferencing or teleconference. Our staff will, in general, be working remotely and our offices are closed to visitors.
Our programme of public and in-company seminars and workshops has been postponed for the time being, but we are continuing to develop and publish webinars on key topics such as Redundancy, Mental Health and Discipline and Dismissal.
At this time we believe our approach to the threat is proportionate, but it may change depending on public health advice and the impact of the virus on our staff.
All Agency staff can continue to be contacted via email or via our main telephone number 03300 552 220. To make an Early Conciliation Notification go to https://ec-lra.org.uk or telephone 03300 552 224.