The Labour Relations Agency Arbitration Scheme Explained

You can use the Labour Relations Agency Arbitration Scheme to resolve an employment–related dispute (a “claim”) instead of going to a tribunal.

An arbitrator’s decision is binding as a matter of law and has the same effect as a tribunal.

The Scheme is entirely voluntary. Its use must be agreed by all parties to a claim.

This booklet explains the benefits of using the Scheme and how to use it.

More detailed guidance is contained within the Guide to the Scheme. To download a copy of the guide click here or on the image below.

arbitration scheme explained image 2

Further information and help

If you require further information or help with this publication please contact us.

Individual Conciliation

Collective Conciliation


Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.