Pre-Claim Conciliation

The number and extent of individual employment rights have increased dramatically. This has led to a greater number of claims being lodged with the Industrial Tribunal where workers and employees allege that their employment rights have been breached. It makes good business sense to resolve disputes in the workplace at the earliest opportunity.

Where a problem or disagreement in the workplace is likely to lead to a tribunal claim the Labour Relations Agency will often be able to help employers and employees find a solution that is acceptable to both. This service is known as Pre-Claim Conciliation. It can save you the time, stress and expense normally associated with a tribunal claim.

Issues referred for Pre-claim Conciliation are dealt with by Conciliation Officers who talk through the problem, outline your options, discuss the benefits of the service and answer any questions you may have.

We do not impose outcomes or make judgements on the rights or wrongs of the matter in dispute; we simply try to help people settle their differences on their own terms.

This booklet explains how we can help. To download click here or on the image below.

PCC explained

To contact the Conciliation and Arbitration Department telephone 028 9032 1442 (and press Option 2)

The Labour Relations Agency Helpline can give information and advice about employment rights, but is not able to assist with preparing or presenting a claim to the tribunal. Telephone 028 9032 1442 (and press Option 1)

Further information and help

If you require further information or help with this publication please contact us.

Individual Conciliation

Collective Conciliation


Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.