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Who can use this service?

Good employment practice assistance is available to employers, employees, trade union representatives and employer federations.

The basic requirements for those wishing to use our good employment practice service are that both parties, for example employer and trade union, agree to allow the Agency to facilitate the project. In addition, the parties must abide by the principles of joint working and other ground rules as set out by the Agency.

We have found that clients who have successfully used the service in the past have been proactive, solution focused, strive towards mutual interest and benefits and are in need of some independent, impartial, confidential and experience in providing  advice and facilitation.

There can be a variety of factors which can impact upon the decision to ask us for assistance, including:
  • Previous experience of working with us
  • Recommendation of other users of our services
  • Involvement as part of a post-dispute settlement
  • Recognition of the Agency as an “honest broker”
  • Reputation of the Agency as an effective trouble-shooting service

We are flexible about how the Good Employment Practice service is delivered provided that our ground rules are adhered to and that all parties follow mutually agreed terms of reference.

Helpline

Helpline

A - Z of Employment

A - Z of Employment

Employment Questions and Answers

Employment Questions and Answers

Publications

Publications

Labour Market Research and Information

Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.